Club99 Responsible Gaming – Stay Safe, Enjoy Entertainment Responsibly
At club99, we believe online entertainment is most rewarding when enjoyed in a healthy, balanced way. This page provides guides, self-control tools, and important information to help you get the most out of our platform without compromising your wellbeing.
Club99's Commitment to Healthy Gaming
Club99 takes our social responsibility seriously. Our goal isn't just to provide an entertainment platform — it's to ensure every member can use our services in a way that doesn't harm their finances, personal relationships, or mental health.
Online gaming should be a source of enjoyment — not stress or burden. That's why we provide a range of tools and guides to help you stay in control. We encourage every member to know their limits and play within their means.
If at any point you feel that gaming is starting to have a negative impact on your life, please use the self-control tools we provide or contact our support team for assistance.
Recognise the Signs of Risky Behaviour
Spotting the early warning signs is the first step to staying in control. Here are some things to watch out for in yourself or someone you care about:
Borrowing money to play, struggling to pay everyday bills, or hiding gaming expenses from family.
Finding it hard to stop playing even when you intend to, or playing for longer than planned.
Feeling restless, irritable, or stressed when not playing. Using gaming as an escape from real-life problems.
Prioritising gaming over work, family, or other important aspects of daily life.
If you recognise two or more of the signs above in yourself, we encourage you to take proactive steps such as setting limits or contacting the club99 support team.
How to Set Effective Time Limits and Budgets
Budget Limit Tips
Before starting any gaming session, decide on the maximum amount in MYR (RM) you are comfortable spending. This limit should be based on surplus funds left over after all essential needs — such as rent, food, bills, and savings — have been covered.
- Set realistic daily, weekly, or monthly limits
- Never chase your losses
- Treat gaming expenses as entertainment costs, not investments
- Track your spending regularly to keep an eye on your habits
Tips for Managing Time Limits
Time spent gaming needs to be kept in check. Playing for too long tends to lead to poor decisions and neglect of other responsibilities.
- Set a timer on your phone to remind you when to stop
- Take at least a 15-minute break for every hour of play
- Avoid playing when you're tired or emotionally unstable
- Don't play during sleeping hours or sacrifice quality time with your family
Self-Control Tools Available to club99 Members
Club99 offers several self-control options that you can activate through your account or by contacting our support team. These tools are designed to help you stay within safe limits.
Deposit Limit
You can set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, any deposit exceeding that amount will not be processed until the limit period expires or a new limit is set through a review process that takes 48 hours.
Cooling-Off Period
If you feel you need a short break, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you won't be able to log in or carry out any transactions on the club99 platform. This gives you the space to reflect on your playing habits.
Self-Exclusion
For those who need a more decisive step, our self-exclusion option allows you to close access to the platform for an extended period. To activate this, please contact the club99 support team by email at [email protected].
Minor Protection & Healthy Life Balance
Under-18 Protection
Club99 strictly prohibits anyone under the age of 18 from registering or using our platform under any circumstances. This isn't just policy — it is our moral responsibility.
We encourage parents and guardians to:
- Install parental control software on devices shared with children
- Ensure that your online account password is not accessible to children
- Educate children about the risks of online gaming from an early age
- Report to us if you suspect an account is being used by a minor
Maintaining a Healthy Life Balance
Good entertainment should enrich your life, not diminish it. club99 encourages every member to embrace the following principles in their daily lives:
- Put responsibility first – work, family, and health must always come before entertainment
- Explore a variety of activities – don't let online gaming be your only hobby
- Talk to someone you trust – don't hide your gaming habits from your family
- Seek help early – don't wait until things get serious before seeking support
If you or someone you know needs professional support for gaming addiction, please reach out to a relevant mental health organisation in Malaysia for guidance.
Need Help or Have Questions?
The club99 support team is ready to help you activate self-control tools, answer account-related questions, or provide guidance on responsible gaming. You can also visit our FAQ section for more information.