Club99 Privacy Policy – How We Protect Your Information
This Privacy Policy explains how club99 collects, uses, stores, and protects the personal information of members who register and use our platform in Malaysia. Your privacy is our priority, and we are committed to handling your data transparently and responsibly.
Last Updated: 2026
1. Information We Collect from You
When you register and use the club99 platform, we collect several types of information to ensure our services run smoothly and securely. This information is collected directly from you or automatically as you use the platform.
Account Information
- Full name as per identification document
- Date of birth for age verification
- Active email address for account communications
- Mobile number for two-factor authentication
- National ID number (collected during the KYC process where required)
Device and Browser Information
- Device type and operating system
- Browser type and version
- IP address and approximate location data
- Access log data including session time and duration
- Device language and timezone settings
Payment Information
- Bank or e-wallet name used
- Deposit and withdrawal transaction history in MYR (RM)
- Payment method verification details (TNG, FPX, bank transfer)
- Bank account number (last few digits only, for verification purposes)
Platform Usage Data
- Game history and betting activity
- Game preferences and frequently accessed categories
- Active hours and platform usage patterns
- Interactions with platform features such as promotions and bonuses
2. How This Information Is Used
Club99 uses collected information solely for platform operations and to improve your user experience. We do not sell your personal information to any third party for marketing purposes without your consent.
The key purposes for which we use your information include:
- Account management – to process your registration, login and identity verification
- Transaction processing – to securely verify and process deposits and withdrawals in RM
- Platform security – to detect suspicious activity, fraud, or unauthorised access
- Service communications – to send important notifications regarding your account, transactions, and policy updates
- Experience personalisation – to personalise game recommendations based on your preferences
- Legal compliance – to fulfil applicable reporting and regulatory requirements
We Will Not Use Your Data To
- Selling to third-party advertising companies
- Sharing with entities unrelated to platform operations
- Purposes not stated in this policy without prior notice
- Building profiles for discriminatory purposes
3. Cookies & Browsing Activity Tracking
The club99 platform uses cookies and similar tracking technologies to ensure the platform functions properly and to understand how users interact with our services.
Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting your ability to use the platform.
Collects information on how you use the platform, your most visited pages and load times. This data is used to improve platform performance and speed.
Saves your settings such as preferred language, time zone, and display preferences, allowing the platform to remember your choices for future sessions.
You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect your experience on the club99 platform.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
Your data is stored on servers protected by industry-standard encryption protocols. club99 uses SSL/TLS technology to ensure all data transmitted between your device and our servers is encrypted and cannot be intercepted by unauthorised parties.
Data retention periods vary depending on the type of information. Active account information is kept for the duration your account remains active, plus any additional period required by law. Financial transaction data in MYR is retained for the period prescribed for compliance and audit purposes.
Sharing with Third Parties
Club99 does not share your personal information indiscriminately. However, we may share data with selected parties in the following circumstances:
- Payment processors – to securely process your deposit and withdrawal transactions
- Technical service providers – who assist us in operating the platform (subject to confidentiality agreements)
- Legal authorities – when required by law or court order
All third parties involved are required to uphold data protection standards comparable to those set out in this Privacy Policy.
5. Your Rights as a User and How to Contact Us
As a registered club99 user, you have certain rights regarding your personal data. We respect these rights and are committed to making it easy for you to exercise them.
- Right of Access
- You have the right to request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe.
- Right of Rectification
- If you believe the information we hold is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through your account profile settings.
- Right to Erasure
- Under certain circumstances, you may request the deletion of your personal data. However, some data may need to be retained for legal compliance purposes or to resolve outstanding transactions.
- Privacy Policy Changes
- Club99 reserves the right to update this Privacy Policy from time to time. Members will be notified of significant changes via email or in-platform notifications. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
How to Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise any of the rights outlined above, please contact us at:
Email: [email protected]
We will endeavour to respond to all privacy-related enquiries within 7 business days.
For general questions about your account or the platform, please visit our FAQ first.